Contact Us

Good conversations start here.

Have a question, need a little guidance, or simply want to say hello? Welcome to Alder & Loom. Whether you’re exploring something new or getting in touch about an order, we’d love to hear from you.

Let’s get in touch

Use the contact form below or email us at lucienalena22@gmail.com. Tell us what you need help with and include any relevant details so we can understand your question.

How can we help?

Questions before you order

Looking for more information about a product? Share the product name or a link, along with your question about its details, sizing, materials, or care.

Help with an existing order

Please include your order number and the email address used at checkout. Let us know whether your question is about an order confirmation, delivery, or something else.

Something not quite right?

If an item arrives damaged, incorrect, or with something missing, describe the issue and tell us which item is affected. If you email us, you can attach clear photos to help explain what happened.

Returns and exchanges

For questions about a return or exchange, include your order number, the item name, and what you’d like help with. Please review any applicable return information before sending an item back.

Collaborations and other enquiries

Have a partnership idea, a press enquiry, or feedback to share? Tell us a little about yourself, what you have in mind, and the best way to reach you.

A few details make all the difference

For order-related messages, include your order number, checkout email address, and a short description of your question. Please don’t send passwords, full payment-card details, or other sensitive information.

Your next conversation with Alder & Loom starts below

Leave your name, email address, and message in the form. Double-check your email address so we can reply. Thank you for getting in touch.